Informativa sulla privacy

The current Personal Data Protection Policy applies to any user (the "User") of the website www.rendezvousdeco.com (the "Site") and defines the conditions under which the company Arc-en-ciel d’intérieur, a simplified joint stock company headquartered at 7 Rue Jean Elysée Dupuy, 69410 Champagne-au-Mont-d'Or, registered with the Lyon Trade and Companies Register under number 522 758 028 (hereinafter "RDV déco") collects, processes, and uses the personal data of the User (hereinafter the "Personal Data") in accordance with EU Regulation No. 2016/679 of April 27, 2016, relating to the protection of personal data.

1. ACCEPTANCE OF THE PERSONAL DATA PROTECTION POLICY

By continuing to navigate on the Site, the User is deemed to have accepted the Personal Data Protection Policy posted online on the Site.

2. COLLECTION OF PERSONAL DATA

2.1 Actions leading to the collection of Personal Data

Personal Data may be collected on the occasion of:

• - creating a personal account on the Site,
• - navigating the Site via cookies,
• - transferring products to the shopping cart,
• - requesting a return,
• - using the online contact form on the Site,
• - contacting customer service by any means of communication made available to the User such as email, telephone, postal mail,
• - writing a comment or review on an article on the Site.

2.2 Nature of Personal Data collected

RDV déco collects names, surnames, postal address, email address, landline or mobile phone number, date of birth, decoration preferences, nature of purchases, information related to orders, invoices, users' navigation paths on the Site.

Personal Data whose collection is strictly necessary for the provision of the service is indicated by an asterisk.

3. PURPOSE OF THE PROCESSING OF PERSONAL DATA

Personal Data is collected and processed for the following purposes:

• - Management of the customer account, shopping cart, and orders to execute the contract between RDV déco and the User,
• - Management of payment and credit operations to execute the contract between RDV déco and the User,
• - Management of delivery operations to execute the contract between RDV déco and the User,
• - Management of customer relations (telephone, email), order tracking, after-sales service, product returns, and refunds to execute the contract between RDV déco and a User,
• - Recording exchanges between customer service and the customer by telephone for service improvement purposes,
• - Managing customer satisfaction (collecting customer feedback) for service improvement purposes,
• - Fighting fraud during order payment and managing unpaid orders to execute the contract between RDV déco and a User,
• - Sending targeted commercial offers via email after obtaining the User's express consent,
• - Measuring Site traffic after obtaining the User's express consent,
• - Sharing information with commercial partners for the execution of a contract between a Client and RDV déco or after obtaining the User's express consent for commercial prospecting operations,
• - Providing a marketplace allowing sellers other than RDV déco to offer their products,
• - Conducting statistics and analyses to enhance customer knowledge,
• - Legal or regulatory requirements.

4. RECIPIENTS OF PERSONAL DATA

Only authorized personnel within RDV déco can access Personal Data when this access is necessary for the execution of the contract between RDV déco and the User.

Personal Data may also be transmitted i) to partners who will process the Personal Data on their behalf or ii) to subcontractors who will process the Personal Data for the provision of services entrusted by RDV déco on behalf of and according to the instructions of RDV déco.

The partners are:

• - Marketplace sellers,
• - Financing or credit institutions,
• - Police authorities in the context of requests against fraud,
• - Customs services in case of delivery abroad,
• - Commercial partners.

If the partners and subcontractors are located outside the European Union, RDV déco ensures that they are located in a country providing an adequate level of protection or has entered into contracts with them ensuring confidentiality and respect for the rights of Users by using data protection clauses recommended by the European Commission.

5. RETENTION PERIOD

Personal Data is retained for the following periods:

• - 5 years from the end of the relationship with the client for the Personal Data used in managing the customer relationship. The period begins to run either from the last order, the last login to the customer account, the last call to customer service, the sending of an email to customer service, or clicking on a hyperlink in an email sent by RDV déco, or placing products in the cart without completing a purchase. At the end of this period, client data will be anonymized,
• - 3 years for the Personal Data used for promotional email campaigns,
• - Invoices related to purchases are kept for 10 years,
• - Records of telephone conversations with customer service are kept for 3 years.
• - 13 months for cookies.

6. USER RIGHTS

The User has the following rights:

• - right to object to the processing of Personal Data,
• - right of access to Personal Data,
• - right to rectify Personal Data,
• - right to the portability of Personal Data,
• - right to limit the processing of Personal Data,
• - right to define directives related to the retention, deletion, and communication of Personal Data after the death of the User.

The User can exercise their rights by contacting RDV déco, Customer Service, 7 Rue Jean Elysée Dupuy, 69410 Champagne-au-Mont-d'Or, or via the available form here.

If there is no response, or if the response is unsatisfactory, the User can contact the CNIL.

7. SECURITY MEASURES FOR PERSONAL DATA

RDV déco implements appropriate security measures to preserve the security and confidentiality of Personal Data and to prevent it from being altered, damaged, lost, or accessed by unauthorized third parties.

RDV déco ensures that its subcontractors comply with the rules related to the protection of Personal Data.

8. PROMOTIONAL EMAIL

RDV déco complies with the provisions of Article L.121-20-5 of the Consumer Code and L.34-5 of the Postal and Electronic Communications Code, which provide for the collection of the User's prior express consent before sending electronic advertising (email or SMS).

Thus, when creating your account on the site, you are expressly asked for your consent to receive the newsletter and offers from RDV déco via email, to receive offers from RDV déco partners to whom your contact information will be provided, and to receive RDV déco offers via SMS.

RDV déco will not send personalized solicitations by email if the User has not consented to this, unless the User is otherwise a Client and for products similar to those already ordered and, in any case, the User will benefit from the right to refuse such personalized solicitations by clicking on a hyperlink in the email, by sending STOP via SMS to the number indicated in it, or by contacting customer service.

9. COOKIES

RDV déco may use the "cookies" system through the User's browser. Cookies allow the User's computer to be identified during subsequent visits to the Site for technical purposes to improve navigation on the Site and for statistical purposes.

Some cookies are essential for navigation on the Site, notably for the proper execution of the ordering process, and their deletion may cause difficulties.

Cookies also help to know which parts of our site interest the User. RDV déco can better understand the User's interests and provide information tailored to the User's needs. Notably, via our partner Google, you will find details on the use of your data at this link.

These "cookies" will also prevent the User from having to provide the same information each time the User has already communicated, as they will record the information provided on a previous date.

The User can oppose the recording of cookies by disabling this function in their browser preferences as follows:

- For Mozilla Firefox:

• - Choose the "tool" menu then "Options"
• - Click on the "privacy" icon
• - Locate the "cookie" menu and select the options that suit you

- For Safari:

• - Choose the "Safari" menu then click on "Preferences".
• - Choose the "Security" tab then click on "Show cookies".
• - Choose the cookie to delete then click on "Delete" or click directly on "Delete all".

- For Microsoft Internet Explorer:

• - Choose the "Tools" menu (or "Tools"), then "Internet Options" (or "Internet Options").
• - Click on the "Privacy" tab (or "Confidentiality").
• - Select the desired level using the slider.

- For Opera:

• - Choose the "File" menu > "Preferences"
• - Privacy

- For Chrome:

• - Select Google Chrome > Preferences from the menu bar.
• - Click on the advanced settings tab.
• - Click on the content settings option in the "Privacy" section.
• - In the "Cookies" tab, click on View cookies and other site data.
• - To delete all cookies, click on Delete all.
• - To delete a specific cookie, select the site that created the cookie in question, then the cookie. Then click on Delete.
• - When you are done, click on Close.
• - If you want Google Chrome to automatically remove cookies when you close the browser, in the "Content Settings" dialog box, check the box "Clear cookies and other site data when I close the browser".

10. REUSE OF VISUALS PUBLISHED ON SOCIAL NETWORKS

You identified us in one of your visuals on social networks?
You will find below the conditions for using these visuals.

- Which visuals can be used? :

• - Only visuals for which we have requested permission to use from the author and to which the latter has responded positively may be used.
  
  

- How and on which supports can the visuals for which Rendez-Vous Déco has received permission to use from the author be used? :

• - The authorization for use implies that Rendez-Vous Déco receives, for a period of 5 years from the date of agreement and within the French territory, the irrevocable, royalty-free, fully paid, non-exclusive, transferable right to use the visuals on its web pages, its social media pages, promotional emails and advertisements, and in other marketing, promotional, and advertising initiatives, in all media known to date or subsequently. No modifications will be made to the original visual. Rendez-Vous déco does not claim ownership of the visual and agrees to credit the author on the support of the visual's use.
  

  By this, the author of the visual declares that they hold all rights related to their visual or, if the visual is subject to third-party property rights, including, for example, protected by laws relating to copyright, trademarks, patents, or trade secrets or other property rights laws, the author of the visual possesses all necessary licenses, rights, consents, and permissions to publish this visual and to grant the rights given to Rendez-Vous Déco, including the permission of all persons appearing in their visual; the author is not a minor, is legally authorized to publish the visual, and the visual is not defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive and the use of the visual by Rendez-Vous Déco as described herein will not violate any other law.

  By this, the author releases, discharges, and agrees to hold Rendez-Vous Déco, and any person acting on their behalf, harmless from any liability related in any way to the use of the visual by Rendez-Vous Déco. 

- For how long can these visuals be used:

• - Visuals for which Rendez-Vous Déco collects permission from the author can be used for 5 years, starting from the date of agreement.